Refund policy

Effective Date: 27 June 2026
Company: NORTH Performance
Jurisdiction: United States

1. Pre-Order & Product Availability

NORTH Performance offers products that may be subject to manufacturing, supply chain, or fulfilment delays. While we make every effort to deliver products within the estimated timeframe communicated at the time of purchase, we cannot guarantee delivery dates.

Estimated delivery windows are provided in good faith and are subject to change without prior notice due to circumstances within or beyond our control, including but not limited to:

  • Manufacturing delays
  • Ingredient or raw material shortages
  • Shipping carrier delays
  • Regulatory review or compliance requirements
  • Acts of God, natural disasters, or force majeure events

2. Delivery Delays & Inability to Fulfil Orders

If NORTH Performance is unable to fulfil your order within a reasonable timeframe, or if a significant delay is anticipated beyond the originally communicated delivery window, we will notify you via the email address provided at checkout.

In such cases, you will be offered the following options:

  • Continue to wait for your order to be fulfilled once the product becomes available; or
  • Request a full refund of the amount paid.

3. Refund Policy

If NORTH Performance is unable to deliver your order and you elect to receive a refund, the following terms apply:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Refunds will be processed within 10 business days of your refund request being approved.
  • NORTH Performance will not be liable for any additional costs, losses, or damages arising from a delivery delay or inability to fulfil an order beyond the refund of the original purchase price.
  • Refunds cover the product purchase price only. Any applicable taxes refunded will be in accordance with applicable US law.

4. Cancellation Policy

You may cancel your order at any time before it has been fulfilled and shipped. To cancel, visit account.northperformance.com or contact us with your order number. Once cancelled, a full refund will be issued to your original payment method within 10 business days. Once your order has been dispatched, it can no longer be cancelled.

5. How to Request a Refund

To request a refund due to non-delivery or significant delay, please contact us. We aim to respond to all refund requests within 2 business days.